Online Therapy

July 29, 2026/by Creative Family Counseling

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FAQ

How much is therapy? How do you accept payment? ↓

Clients pay for each session at the time of service. We accept cash and check for payment, as well as Visa, Mastercard, Discover, American Express, and Health Savings Account/Flexible Spending Account/Health Reimbursement Account cards.

Professional fees at CFC vary, depending on the clinician you see. With our clinical therapist team, typical sessions generally range from $125-$190 per 45-60 minute appointment, and initial intakes range between $160-$210. With our Counseling Student Interns, all services range between $40-$75.

If full cost fees are cost prohibitive and clients do not have HSA/FSA/HRA cards or Out of Network Benefits to help cover the out of pocket fees for counseling, Therapists at CFC may offer a sliding scale rate for counseling. Please see each Team Member‘s individual pages for details on specific rates per clinician.

Do you accept insurance? ↓

Because the Creative Family Counseling Team values clients’ privacy, no Therapists currently contract with insurance companies and each Therapist would be considered an Out-of-Network Provider. Many clients utilize their private insurance with benefits like their Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Account (HRA) cards. Oftentimes, clients are able to successfully pay for counseling sessions with these benefit cards without CFC billing through their insurance and assigning a diagnosis and/or sharing private health information (PHI).

Also, many insurance companies will pay for out-of-network services provided that a mental health diagnosis is given to the client. Should clients decide to seek Out-of-Network reimbursement for their counseling at Creative Family Counseling, Therapists are willing to complete these forms for clients. The insurance company may require access to your confidential medical records and require a receipt of services, which can be provided upon request and with appropriate authorizations in place. Please contact your plan administrator for more information regarding your insurance related questions.

There are many benefits to private pay counseling, such as you and your therapist being able to call the shots regarding the frequency of your visits and type of counseling you receive, as well as avoiding a mental health diagnosis from going onto your permanent health record and medical history, which unfortunately can have implications on ability to obtain certain types of insurance or jobs.

If clients find that the full fees for counseling at CFC are cost prohibitive, be sure to ask which Therapists have sliding scale spots available on their schedule!

What do I need to bring with me to my first therapy session? ↓

Whether coming in by yourself or with a family member, each person attending therapy will need to bring in completed New Client Paperwork. You will have access to this paperwork prior to your appointment through our website’s Patient Portal. The password for this portal will be provided after you’ve scheduled your Intake appointment. Please fully complete the packet before arriving.

Parents of children whose families have custody arrangements must bring the most recent court ordered custody arrangement to the first appointment in order to enroll your child in counseling at Creative Family Counseling.

How do I reach my Therapist? ↓

You may reach each of Creative Family Counseling’s Therapists by calling their direct phone numbers listed on their individual Team Member pages or call our office at 502-709-0410.

What is your Cancellation Policy? ↓

Your own commitment to therapy is crucial for success. Your appointment time has been reserved just for you. If you need to reschedule or cancel your appointment, please do so 24-hours before the appointment time. Missed appointments or cancellations made with less than 24 hours notice will incur the full session fee.

Louisville Location

8134 New La Grange Rd #102
Louisville, KY 40222
502-709-0410

Prospect Location

12945 W U.S. Hwy 42
Prospect, KY 40059
502-709-0410

Therapists who work at Creative Family Counseling, LLC are committed to providing culturally competent and affirming care. This includes ongoing conversations on issues of power, privilege, and oppression, as well as dedicated focus and education on these issues, with the goal of supporting anti-racism, anti-discrimination, & anti-hate to foster growth, love, change, and social justice for all.